On Sunday, I took part in the Betfair promo whereby, if I backed a fourfold and it failed, I'd have half my stake returned up to a maximum value of £25. I do not have the link to the original terms and conditions for the offer, but I interpreted it as the maximum refund was £25. Not according to Betfair.
Based on my understanding of the T&C, I placed a £50 fourfold which ultimately failed. Betfair credited my account with £12.50 and not the full £25 as I expected.
On querying the figure, they claim the £25 refers to the stake size and not the maximum size of the refund. That's not how I read it, and not how others I know read it.
I cannot take it any further as I don't have access to the original terms and conditions. If anyone has, could you forward it to me please?
In the meantime, I've suggested to Betfair that they remove any possible ambiguity from their T&C so that users won't fall foul of such offers again.
While on the subject of Betfair, I was checking my premium charge statement when I noticed a figure of £197 in the 'Lifetime profile' column under the heading 'Other Charges', whatever that means. It's been a while since I checked my premium charge, and this was the first time I had seen this, or remember seeing it.
To be honest, I was completely confused by this for two reasons. Firstly, I didn't recall the money ever having left my account, and secondly, I had no idea what they were for as Betfair had never notified me of any additional charges I was about to incur.
A quick email to Betfair resulted in the following:
The 'Other Charges' are not charges you have paid yourself in the past. When we changed the Premium Charge calculation process in October we had to ensure that each customer had paid back at least 20% in charges to October 11th 2009. This would be to ensure that they were not placed at a disadvantage when the charge was introduced.
To ensure that all customers had paid back at least 20%, the customers who had paid below 20% over the lifetime of their account were given a hypothetical top-up to ensure that the calculations read at least 20%. The hypothetical top-up you were given is the figure under 'Other Charges'.
To ensure that all customers had paid back at least 20%, the customers who had paid below 20% over the lifetime of their account were given a hypothetical top-up to ensure that the calculations read at least 20%. The hypothetical top-up you were given is the figure under 'Other Charges'.
So, after wading through that waffle, it appears I haven't paid these charges after all and it is just a fictitious adjustment that Befair have applied to all such qualifying customers.
Nice of them to tell me, or did I miss the memo?